Business of Tech: Daily 10-Minute IT Services Insights
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Business of Tech: Daily 10-Minute IT Services Insights
In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis...
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Why AI ROI Is Elusive: Model Drift, Personal Data Use, and Workflow Liabilities
Anthropic’s disclosure of model drift within its Claude AI system highlights growing risks surrounding governance and ongoing alignment of artificial...
Authority Challenges for MSPs: Deepfake Risks, AI Security Shifts, and Vendor Accountability
Escalating distrust in identity systems and misuse of AI are forcing a shift in security accountability for small and midsize businesses. Recent analy...
PC Rebounds, AI Surges, MSPs Expand, Guard's Rae, OpenAI Focuses
PC spending has seen a significant rebound, with Gartner reporting a 9.3% rise in worldwide PC shipments in late 2025, primarily driven by corporate I...
1. AI Ads, Automation Risks & VR Exits: The Business of Tech
OpenAI is introducing advertisements into ChatGPT for free and ChatGPT Go users, aiming to fund artificial general intelligence development. These ads...
MSP Cybersecurity: Psychology vs. Traditional Training with Craig Taylor
The discussion highlights the limitations of traditional cybersecurity training methods, emphasizing that a psychology-informed approach with positive...
AI Risk for MSPs: Governance & Liability in Managed Services
The discussion centers on the rapidly evolving landscape of AI adoption within businesses, highlighting a significant gap between individual user expe...
MSP AI Governance and Platform Risk as Apple, Google, and Pax8 Shift Control
Apple has introduced Creator Studio, a subscription-based suite that embeds AI-assisted features directly into familiar productivity and creative tool...
AI for MSPs: Skills Obsolescence, Rising Cloud Power Costs, and Vendor Consolidation
This episode examines why growing concern over AI-driven skills obsolescence is less about workforce displacement and more about authority, accountabi...
AI Governance for MSPs as Copilot Control and Platform Automation Expand
Rising workplace use of artificial intelligence is outpacing organizational governance, according to data from Microsoft and Gallup. Microsoft reports...
MSP AI Automation Shifts Risk, Pricing, and Operational Responsibility
Slowing U.S. job growth alongside rising labor productivity highlights how organizations are replacing hiring with automation and AI-driven systems. G...
AI for MSPs: Transforming Procurement Processes with Autonomous Sourcing Solutions
Procurement is experiencing a significant shift as organizations increasingly adopt automation and artificial intelligence (AI) to enhance sourcing, p...
AI for MSPs: How Automation is Reshaping IT Service Provider Roles and Client Expectations
The recent acquisition of Small Biz Thoughts and IT Service Provider University by MSP Radio marks a significant shift in the landscape of resources a...
AI for MSPs: Navigating Automation, Accountability, and Governance Challenges
Intel has launched its Core Ultra Series 3 central processing units, utilizing its new 18A process technology, which aims to enhance performance and e...
AI for MSPs: Google and OpenAI's New Tools Raise Trust and Liability Concerns
Google has introduced an AI-powered inbox view for Gmail, designed to enhance user experience by transforming the traditional email interface into a p...
MSP Cybersecurity: Microsoft Teams Enhances Security Features for Managed Service Providers
Microsoft has announced significant changes to its Teams platform, set to take effect on January 12, 2026. The platform will automatically enhance mes...
MSP AI Risk Management as Shadow AI Adoption Reshapes Trust and Automation
Artificial intelligence adoption is accelerating without formal ownership as employees, customers, and patients integrate AI tools into daily decision...
MSP Hiring Challenges: Navigating Labor Shortages and AI Impact on Workforce Strategy
The U.S. economy demonstrated robust growth in the third quarter of 2025, with a gross domestic product (GDP) increase of 4.3%, according to the Comme...
AI for MSPs: Transforming Business Processes and Driving Measurable Outcomes
Managed Service Providers (MSPs) are encouraged to shift their focus from traditional infrastructure management to becoming Managed Intelligence Provi...
AI for MSPs: Enhancing Service Desk Automation with Human-in-the-Loop Strategies
The conversation centers on the evolving role of automation in Managed Service Providers (MSPs), particularly the implementation of human-in-the-loop...
MSP Cybersecurity: Exploring Digital Identity and Misinformation in Tech Thrillers with Robbie Bach
Robbie Bach, former president of Microsoft's Entertainment and Devices Division, discusses his transition from technology executive to author of polit...
MSP Compliance Strategies for Government Contracts and AI Integration with Laith Pahlawan
Laith Palhawan, CEO and founder of OrangeCrew, has successfully transitioned his managed IT services company into the public sector by becoming GSA ce...
MSP Automation Strategies: How to Scale Without Relying on Human Labor in 2026
The episode reviews the outcomes of predictions made for 2025, highlighting the evolving role of automation and AI in Managed Service Providers (MSPs)...
AI for MSPs: Automating Customer Service and Enhancing Nonprofit IT Solutions
Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response to the increasing demand for cl...
MSP Profitability Trends: Understanding Revenue Growth and Labor Costs in 2025
The episode features a discussion on the current state of profitability and revenue growth within the Managed Service Provider (MSP) industry, highlig...
MSP Cybersecurity: Navigating AI Accountability and Job Market Shifts in 2025
Conflicting jobs data indicates a complex economic landscape for IT service providers, as the unemployment rate in the tech sector has risen to 4% wit...
AI for MSPs: Navigating Control and Accountability in Automated Services
Thrive, a global technology outsourcing provider, is pursuing a $1 billion market position by the end of 2029, following significant revenue growth an...
Ransomware Shifts to Hypervisors as AI Risk, Regulation, and Vendor Accountability Collide
Ransomware payments have decreased by 33%, dropping from approximately $1.1 billion in 2023 to $734 million in 2024, according to a report from the Fi...
AI for MSPs: Navigating Governance, Quality Control, and New Procurement Guidelines
Analyst firm Forrester has projected that AI-native cloud solutions could generate $20 billion in revenue by 2026, significantly reshaping enterprise...
AI for MSPs: Navigating Hiring Challenges and IT Spending Trends in 2025
Global IT spending is projected to reach its highest level in 30 years, driven primarily by investments in artificial intelligence (AI) and cloud serv...
MSP Cybersecurity: Transforming Security from Cost Center to Business Growth Driver
Scott Alldridge, CEO of IP Services and author of the Visible Ops series, emphasizes the necessity of viewing cybersecurity as a growth driver rather...
MSP Cybersecurity Risks: OpenAI's Warning on AI Models and Zero-Day Exploits
OpenAI has released GPT 5.2, a new model that reportedly outperforms industry professionals across 44 occupations in benchmark tests, completing tasks...
AI for MSPs: Navigating Adoption Challenges and Governance in 2025
Microsoft's analysis of 37.5 million de-identified conversations from its CoPilot feature indicates that AI assistants are becoming increasingly integ...
AI for MSPs: Overcoming Trust Issues and Embracing Personalized Solutions
AI adoption among business leaders is facing significant skepticism, as a recent survey by Workato and Harvard Business Review revealed that only 6% o...
AI for MSPs: Addressing Adoption Challenges and Cybersecurity Risks in 2025
AI adoption is facing significant challenges, as evidenced by Microsoft's CoPilot Plus initiative, which accounted for less than 10% of systems shippe...
MSP Cybersecurity: Navigating Job Cuts and AI Complexity in 2025
The managed service provider (MSP) market is projected to grow significantly, with a valuation increase from $337.6 billion in 2024 to $406.74 billion...
AI for MSPs: Transitioning from RPA to Agentic Automation for Enhanced Efficiency with Chris Radich
Chris Radich from UiPath discusses the transition from traditional Robotic Process Automation (RPA) to agentic automation, emphasizing its potential t...
MSP Cybersecurity: Addressing Identity Risks and Account Control Fraud in 2025
The integration of advanced AI capabilities in tools like OpenAI Atlas and Microsoft Teams has raised significant security concerns, particularly rega...
MSP Pricing Pressure: Microsoft 365 Subscription Hikes and Their Impact on Margins
Microsoft has announced a price increase for its Office productivity software subscriptions, set to take effect on July 1, 2026. The Microsoft 365 Bus...
MSP Cybersecurity: Addressing AI-Driven Threats and Rising RAM Prices
Amazon Web Services (AWS) has made significant advancements in artificial intelligence (AI) at its reInvent event, introducing a new AI training chip,...
MSP Cybersecurity: Addressing AI Vulnerabilities and Account Takeover Fraud Risks
AI-integrated tools, such as OpenAI's Atlas and Microsoft Teams, are introducing new trust and identity risks, particularly through vulnerabilities li...